|
Purpose:
This code of ethics is intended to encourage and support
effective and professional landlord/tenant relations and
mutually beneficial relationships among members of the Association,
the public and governments which enhance the reputation
of the residential rental industry.
- Members
will conduct their business honestly and responsibly,
so as to bring credit to themselves, their Association
and their industry.
- Members
will understand and comply with the Residential Tenancy
Act and the Constitution and Bylaws of the Association.
- Members
will manage and maintain their properties so as to provide
safe, secure and healthy residences for their tenants.
- Members
will enter into written and signed residential tenancy
agreements with their tenants and will conduct and record
incoming and, where possible, outgoing inspections of
rental accommodations with their tenants.
- Members
will endeavour to establish and maintain relationships
with their tenants which are based on mutual respect as
well as recognition and acceptance of the rights and responsibilities
of both tenants and landlords.
- Members
will promptly and fairly respond to all legitimate complaints
or concerns raised by their tenants or the Association.
- Members
will continually improve their professional and managerial
skills through education, training and information exchange.
- A
member will immediately be informed of the substance of
any complaint received by the Association and directed
against the Member. Such complaint will then promptly
be investigated by the Association, with the member and
the complainant being apprised of the Associations's findings.
- A
member who violates this Code of Ethics may be reprimanded,
suspended or expelled from the Association by resolution
of the Board of Directors, but no such disciplinary action
will be taken until a complete investigation has been
conducted by the Association and the member has been given
the opportunity to be heard and, where appropriate, to
correct the violation, but has failed to do so.
|
|
|
